- Customer Story
Fighting Critical Infrastructure Crime
Our Multi-State Utility Customer
Headquartered in the heart of the Midwest, this regulated utility powers the lives of nearly four million electric customers and keeps over two million homes warm with reliable natural gas delivery. With a long-standing commitment to serving its community, this company ensures that energy flows seamlessly to millions across the region.Â
Challenges
Initially, the customer tested lower-cost security solutions and relied on their internal SOC but struggled with rising incidents and a lack of evidence accountability. Seeking better situational awareness to face their key challenges:Â
Trespassing
No knowledge of trespassing or theft until after incidents occurred.
Crime
Crime was increasing without the company's intervention.
High Loss per Incident
Thefts were increasing, with costs reaching $10,000 or more per incident.
Lack of Arrests
Unable to make any arrests due to lack of evidence and late detection.
To address these challenges, they needed a trusted partner to enhance security, improve accountability, and achieve complete situational awareness. Â
Our Solution
EPIC iO delivered a proactive and manned Site Security solution, centralizing data from multiple sources, providing the security team with real-time insights and enhanced situational awareness. This enabled quicker response times and the ability to quickly investigate incidents with clarity and confidence.Â
AI-Powered Video Surveillance
Self-sufficient system identified real threats and tracks human and vehicle data to prevent trespassing.
Mobile Surveillance Units & SiteWatch Express
Highly visible deterrents alert criminals to secured areas, reducing crime and theft.
High-Resolution Evidence Capture
Clear identification and tie-stamped footage support investigations and successful prosecutions.
Real-Time Alerts & Documentation
Recorded evidence enhancing law enforcement efforts, leading to increase arrests.
A proactive security solution that empowered security teams to assess, deter threats, track activity, and provide evidence to reduce loss from theft or vandalism, prepare for legal action creating a much safer environment.Â
Key Points
- EPIC iO’s SOC team, managed cameras, gathered valuable evidence and handled all situations whether a weekday or weekend.
- Improved Safety Compliance with real-time monitoring of critical assets.
- Enable Arrests by providing clear, time-stamped document evidence for investigations.
Visible, mobile surveillance units with AI-driven analysis to filter out irrelevant activity, enabled faster response times, better resource allocations, and remote coverage 24/7, all of which enhanced site security.Â
Results
EPIC iO’s comprehensive security solution helped the company reduce security incidents by 75% and enabled around the clock surveillance even in the most remote locations.  Â
Reduced cost of incidents
saving nearly $10,000 per incident.
Improve Safety Compliance
with real-time monitoring of critical assets.
Improve Incident Accounting
through documented evidence and real-time alerts, arrests were increased by 200%.
EPIC iO’s ability to address operational and safety challenges across multi-sites enabled security operations teams to respond faster and more accurately enhancing overall security and operational efficiency.Â
“Your SOC team did an outstanding job handling all the situations that came in over the weekend. They skillfully managed the cameras, gathered valuable evidence, and provided crucial information to our team. I couldn’t be more impressed with their consistency and responsiveness, both with this and other alerts across our regions. Thanks for your continued partnership and your dedication to continuous improvement.”Â
– Customer Security ProfessionalÂ
EPIC iO’s SOC team provided the security team with real-time insights and enhanced situational awareness. This enabled quicker response times and the ability to quickly investigate incidents with clarity and confidence.Â
Because of the confidential nature of the security and strategic solutions we provide, many of our case studies are unnamed to protect our clients’ privacy. Â
Connect with us to learn how we can tailor these solutions for your business. Â
