- Customer Story
Always Connected: Enterprise Backup Internet for Uninterrupted Patient Care
Small businesses’ can experience between $137 to $427 per minute and larger larger businesses can experience a lost of 16,000 per minute ($1 million per hour) for just a short outage.
Nationwide physical therapy company
For a physical therapy company with over 500 clinics spanning multiple regions, ensuring continuous connectivity isn’t just a convenience—it’s essential. Their commitment to quality patient care means every second counts, whether it’s scheduling appointments, accessing patient records, or delivering telehealth services.
Imagine the impact when connectivity lags or, worse, fails. Appointments are delayed, patient histories go out of reach, and therapists find themselves cut off from vital information. In healthcare, every moment of downtime can disrupt treatment, impact patient outcomes, and strain relationships. That’s why this physical therapy provider turned to a connectivity solution that could keep up with the demands of modern healthcare, providing uninterrupted service for staff and patients alike.
The Challenge
Temporary Clinic Closures
Disruptions from lost connectivity led to temporary clinic closures, disrupting patient care. Without a reliable connection, appointments were delayed, and essential services were interrupted, impacting customer satisfaction.
Revenue Loss
Each connectivity disruption led to canceled appointments and reduced clinic capacity, directly impacting revenue and limiting the clinic's ability to serve patients.
Staff and Patient Frustration
Connectivity disruptions left patients frustrated with delayed treatments and forced staff to manage patient concerns, reschedule appointments, and navigate reduced productivity.
Our Solution
Reliable Connectivity
With 4G and 5G wireless backup, clinics remain fully operational without internet disruptions, enabling staff to focus solely on patient care and streamline clinic efficiency.
Cost Efficiency
The solution’s cost-effectiveness maintains budget control while delivering consistent network reliability, supporting uninterrupted operations and optimal resource allocation.
Engineered Bandwidth
Each location's connectivity is engineered by wireless experts to provide the strongest wireless signal, ensuring optimal performance and reliability everywhere.
Simplified Management
The process and system configurations are designed to provide an easy handoff, allowing internal teams to manage and monitor network flow efficiently.
Results
EPIC iO delivered
a powerful backup internet solution that virtually eliminated downtime! Equipped with 4G and 5G routers and 2GB of pooled bandwidth, clinics remain connected at all times.
When the primary internet experiences an outage
the wireless backup activates instantly—keeping operations running smoothly and customers satisfied.
With robust connectivity at their foundation
this company is free to focus on what matters most—helping patients heal and move forward, one seamless connection at a time.
Now our offices stay connected no matter what, which means we can keep patient care running smoothly.
Having reliable internet backup helps us avoid revenue loss and takes the pressure off our staff, so they don’t have to worry about managing patient expectations or rescheduling appointments.
– Physical Therapy Company Management
Why Choose EPIC iO?
Having these units readily available made all the difference, smoother operations, faster response times, and a newfound ability to maintain a secure, visible presence in the community.
Because of the confidential nature of the security and strategic solutions we provide, many of our case studies are unnamed to protect our clients’ privacy.
Connect with us to learn how we can tailor these solutions for your business.
