- Customer Story
Protecting Retail Losses with Wireless Failover
Our Retail Customer
A fast-growing national specialty store with over 1,500 locations was navigating the complexities of rapid expansion. As their footprint grew, so did their reliance on dependable, 24/7 connectivity to maintain seamless operations across all locations. To support their continued growth and ensure uninterrupted performance at scale, they sought a provider capable of delivering reliable, always-on service without fail. Â
Challenges
Retailers face significant risks and disruptions when their point-of-sale systems go offline, impacting operations, revenue, and customer trust. This specialty store was no exception and faced several key challenges:Â
Unreliable Connectivity
Inconsistent wireless internet disrupted operations and created inefficiencies. 
Poor Tech and Account Support
Inefficient tech support slowed down their IT team, causing delays and operational disruptions. 
Slow Response
The lack of a unified service solution resulted in delays and added unnecessary complexity to managing multilocation connectivity. 
To address these challenges, they needed a trusted partner with proven reliability and seamless, always-on connectivity. Â
Our Solution
EPIC iO implemented a robust wireless failover solution with multi-carrier capabilities, ensuring uninterrupted 24/7 connectivity across all 1,500+ retail locations. By streamlining deployment and partnering as a single service provider, we helped accelerate store openings, improved response times, expedited resolutions and minimized downtime – ensuring continuous, seamless operations at scale. Â
Dual Active Wireless Connections
Two active SIMS ensure seamless operations if one wireless provider is down, the second provider is always active to take over. 
Scalable Deployment
Support new store openings with -temporary primary connectivity, ensuring immediate operations, while preparing wireless infrastructure to transition into a reliable failover solution once permanent setups are completed
One-Stop Solution
Providing centralized management and support, reducing workload for their IT teams.  
EPIC iO’s Always-On Connectivity solution enabled this national specialty store to meet its operational goals and keep to their new store opening strategy and timeline. Â
Key Points
- 24/7 Connectivity 
- Fast Deployment 
- Reliable Customer Support 
Ensuring seamless operations with constant connectivity, quick deployment, and reliable support.Â
Results
 By implementing EPIC iO’s network failover solution with 4G/5G backup, this retailer maintained seamless operations, keeping customers in-store to complete purchases and preventing revenue loss.
Automatic failover protection and notification. 
Multi-carrier networks for reliability. 
Extends streamlined and secured coverage beyond property lines. 
EPIC iO’s multi-carrier network failover solutions help retailers stay connected to essential data and tools that fuel daily efficiency with 4G/5G backup.Â
“A multi-carrier wireless failover solution has been a game-changer for us. With uninterrupted connectivity across 1500+ locations, we’ve minimized downtime, simplified IT management, and can now focus fully on scaling our operations with confidence.”
– Retail Operations Professional Â
Why Choose EPIC iO?
EPIC iO is a trusted, single-source partner, who can deliver a scalable multi-carrier wireless failover solution with fast deployment, and unwavering support to keep your business connected and growing without interruptions.Â
Because of the confidential nature of the security and strategic solutions we provide, many of our case studies are unnamed to protect our clients’ privacy.  Connect with us to learn how we can tailor these solutions for your business.
