- Customer Story
Ensuring Site Security Across a Vast Network, Regardless of Location or Infrastructure
Who is the Customer?
An innovative utility company providing service to approximately 16 million people throughout a 70,000- square-mile service area facing challenges in monitoring remote sites without full infrastructure, seeking advanced security and monitoring solutions.
The Challenge
With critical infrastructure spread across 70,000 square miles, the organization faced challenges in securing remote, isolated locations many lacking traditional infrastructures. They needed a centralized system to provide reliable monitoring, real-time alerts, and ensure compliance across their vast network, regardless of location or infrastructure availability.
Dependency on costly onsite Resources
High costs of expanding on-site security personnel, with limited ability to monitor multiple locations remotely.
Risk of Theft and Loss
Remote locations were vulnerable to tampering and theft , including copper wiring, transformers, and critical components, leading to costly repairs and prolonged service disruptions
Scalability and Coverage
Seamless coverage across multiple locations, including the most isolated locations and the flexibility to expand quickly.
Need for greater visibility
into the spoils collection sites to monitor utilization, collection capacity and security of containers housing solid debris and waste water.
With increasing demand for visibility and cost-efficiency, they sought a technology-driven solution for seamless, comprehensive coverage.
Our Solution
EPIC iO’s combined their in-house centralized monitoring center (SOC) with smart sensors, high- resolution surveillance cameras, and mobile, autonomous connectivity solutions to ensure 24/7 real-time management of multiple physical assets and environments, even in rough terrain, remote locations. This solution enabled seamless coverage, even in the most isolated locations, reducing dependency on physical security personnel. Here’s what we implemented:
Mobile Surveillance Units (MSUs) and Fixed Units (FSUs)
Adapted for power-limited locations, enabling reliable monitoring.
Universal IOT Gateway (UIG)
Leveraging cutting-edge sensors for real-time alerts on potential threats.
Peplink-Starlink Integration
Ensured uninterrupted connectivity, allowing continuous monitoring and communication.
EPIC iO's in-house monitoring
Security Operations Center (SOC) provided a centralized facility where criticalsystems are monitored, assessed, and defended. provides real-time security analytics and detailed reports, giving businesses insight into their security posture.
By implementing this comprehensive solution, the utility provider could now focus on proactive threat
detection and efficient response, resulting in a safer and smarter operation.
Key Points
- Measurable time and cost savings: By pivoting to AI-powered technologies and remote management, the company reduced their reliance on costly security personnel, while maintaining robust 24/7 security operations.
- Enhanced Visibility: Provides insights into both remote locations and emerging threats, enhancing the ability to anticipate and prepare for potential risks.
- Sustainable and Scalable Operations: EPIC iO’s solution allows the client to scale without major infrastructure changes, ensuring long-term adaptability.
Results
The utility provider reported substantial improvements in security efficiency, site visibility, and resource allocation. Highlights include:
Savings on Security Staffing
Reallocated resources to core operational areas, saving both time and money.
Enhanced Operational Awareness
New insights into operational dynamics allowed the team to optimize workflows and enhance productivity.
Positive Feedback from Operations Team
The intuitive and adaptable features of EPIC iO's solutions received high praise, with the SOC’s level of attention to detail noted as a top highlight.
By implementing AIoT solutions for waste tank level monitoring, the company reduced costs achieving a 39.67% ROI and $911K in annual savings. Instead of driving nearly 2,000 miles over four days to manually check tanks, AI Camera Vision and Sensors now pinpoint which tanks need servicing—eliminating unnecessary trips, saving labor costs, and optimizing operations.
Why EPIC iO?
The decision to partner with EPIC iO was driven by several key factors:
- Comprehensive Support: The client valued the tailored support and customizable monitoring services offered by EPIC iO’s Security Operations Center (SOC).
- Cost and Efficiency Gains: EPIC iO’s technology significantly reduced costs related to security personnel and equipment maintenance.
- Scalable, Future-Ready Solution: The company appreciated the flexibility to expand and adapt the solutions as their operational needs evolved.
