- Customer Story
Agile Surveillance Transformation for Multi-State Utility
Multi-State Electric Generation and Transmission Supplier
This leading energy provider delivers affordable, reliable electricity across multiple states. With generation plants, transmission lines, and substations spanning rural, rugged regions, they rely on strong operational visibility and security to ensure service continuity and public safety.
Powering a Multi-State Grid
The utility’s security and operations teams oversee remote infrastructure across a vast territory. They needed smarter surveillance to support critical functions—while increasing agility, reliability, and oversight in field operations.
The Challenge
Delayed Redeployments
Mobile Surveillance Unit (MSU) repositioning took 2–3 weeks too slow for shifting priorities.
Poor Field Support
Response delays and lack of support strained security team resources.
No Operational Flexibility
Teams couldn’t make timely changes, limiting situational awareness and efficiency.
Our Solution
Rapid Unit Deployment
New MSUs, with built-in AI-driven edge computing for cameras and sensors, can be repositioned in days, not weeks.
SOC Remote Control
Security teams gain instant remote access for proactive surveillance changes.
Reliable Field Support
Proactive service and responsive account management increase team confidence.
AI-Powered Monitoring
Real-time analytics and smart alerts improve visibility and response.
Results
The company chose EPIC iO based on:
Faster MSU redeployments improved situational awareness.
Fewer delays and faster response across sites.
Stronger field service and account communication.
Positive feedback on surveillance quality and trailer reliability.
Proactive adoption of mobile tech led to operational improvements.
Unexpected bonus: New insights into inefficiencies through dynamic surveillance use.
“Our security officers have been able to easily access RemoteVision™—regardless if using an iPad or desktop—a significant improvement over the competitor.”
— Electric Utility Leadership
Why Choose EPIC iO?
With deep utility expertise and nationwide field coverage, EPIC iO delivered a tailored solution that met evolving demands. Its AI-powered platform, fast deployments, and hands-on support empowered the utility to modernize operations and confidently move away from legacy systems.
